Privacy Policy

Introduction

This Privacy Policy outlines how EQ9AU, an online casino operating under Curacao eGaming license, collects, uses, and protects personal information in compliance with Australian data protection laws. We are committed to safeguarding the privacy of our players while ensuring a secure and responsible gaming environment.

Data Collection

EQ9AU collects various types of personal data from players when they register and use our services. This data includes:

• Registration data: Name, date of birth, address, and contact information.
• Payment details: Banking information, credit card details, and transaction history.
• Technical logs: IP addresses, device information, browser type, and cookies.

We collect this data to provide a safe and efficient gaming experience while adhering to legal requirements.

Purpose of Data Usage

The personal data collected by EQ9AU is utilized for several purposes, including:

• Account management: To create and manage player accounts, enabling access to our services.
• Marketing communication: To send promotional materials, newsletters, and updates regarding our offerings, where consent has been provided.
• Anti-fraud checks: To prevent fraudulent activity and ensure the integrity of our gaming environment.
• AML compliance: To comply with anti-money laundering regulations, ensuring legal gaming practices.
• KYC procedures: To verify the identity of players in accordance with regulatory requirements.

Data Sharing

EQ9AU may share personal data with third parties in the following circumstances:

• Disclosure to payment providers: To facilitate transactions and process deposits and withdrawals.
• Verification partners: To verify the identity and age of our players, ensuring compliance with legal standards.
• Regulatory authorities: To disclose information as required by law or in response to legal requests.

We ensure that all third parties with whom we share data uphold similar standards of data protection.

User Rights

Players have certain rights concerning their personal data, including:

• Right to access: Players can request copies of their personal data held by EQ9AU.
• Right to deletion: Players may request the deletion of their personal data, subject to legal obligations.
• Right to restrict processing: Players can request a restriction on the processing of their personal data under certain circumstances.

To exercise these rights, players can contact the support team for assistance.

Cookie Policy

EQ9AU uses cookies to enhance user experience and track performance. Our cookie policy includes:

• Essential cookies: These cookies are necessary for the operation of our website. They enable core functionalities such as security, network management, and accessibility.
• Analytical cookies: We use these cookies to collect information about how players use our site, helping us improve functionality and user experience.

Players can manage cookie preferences through their browser settings.

Security of Personal Data

The security of personal data is a top priority for EQ9AU. We implement appropriate technical and organizational measures to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. Our security practices include encryption, firewalls, and secure data storage.

Data Retention

EQ9AU retains personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Upon expiration of the retention period, we ensure the secure deletion of personal data.

Changes to This Privacy Policy

EQ9AU reserves the right to amend this Privacy Policy at any time. Any changes will be communicated to players through our website and will take effect upon posting. It is the responsibility of players to review the Privacy Policy periodically.

Contact Information

For any inquiries or concerns regarding this Privacy Policy, players may reach out to the support team. We are committed to addressing any questions related to data privacy and protection.

Conclusion

EQ9AU is dedicated to protecting players’ personal information and ensuring a responsible gaming environment. This Privacy Policy serves as a commitment to transparency and compliance with applicable data protection regulations.